Shipping & Return Information

Where do I ship to?

I am currently shipping to the US, Canada and the UK apart from Northern Ireland. Unfortunately due to EU GPSR regulations I’m unable to ship to the EU or Northern Ireland for now.

What are the shipping costs?

I offer a flat rate shipping on all orders. Every parcel comes with a tracking number.

UK ~ £5 / £7 (Express) GBP (free shipping with an order over £100)

USA/Canada ~ £16 GBP

Shipping costs are not included in the listing price and will be added at checkout.

Parcels delivered to USA and Canada will be subject to local tariffs and tax/delivery fees that the customer is responsible for. As a small business registering and remitting VAT is unfortunately not within my bounds of possibility.

Please be aware that the tariffs have significantly risen of late, especially for the US.

How long does shipping take?

I try my best but do not guarantee that orders on items in stock placed before 3pm Mon-Fri are posted the same day. Items made to order will take the additional time stated in the listings. Once the parcel has entered the postal system I cannot be held responsible for further delays.

My shipping provider does aim for the following delivery times:

UK ~ 1-2 working days (Express)/2-3 working days (Standard)

USA/Canada ~ 7-9 working days

Delivery times can take longer however, especially during busy holiday periods where it may take several weeks or due to customs. If your parcel seems to be delayed, it is very important to contact your postal service to see if there are customs charges to pay.

Do I accept returns?

I sincerely hope that you will be pleased with your order from Red Hound Bindery. If you are however not satisfied please do feel free to reach out using the contact form. Every feedback helps me to improve.

Items will only be accepted for return if they are dispatched within 14 days of delivery, unless we have communicated otherwise. Orders must further be returned in their original condition and will be thoroughly checked upon arrival.

The item is your responsibility until its return to me. I recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to me is your responsibility.

Return delivery charges are only refundable where goods are faulty - please contact me before returning the items. If you notice clear damage to the parcel upon delivery please make sure to take photographs before opening it.

I don’t offer returns on customised and commisioned orders.

This is also stated in our Terms and Conditions.